Online Reputation

online reputation management –
we make you look good online

our orm solutions safeguard your brand on the internet where a negative customer review, video or post can ruin your brand image, erode customer trust, and cause massive financial losses.

easy access to the internet, a phone in every pocket and the online consumer’s insatiable appetite for negative stories can be hazardous for a brand’s reputation.

brands have lost millions in market value overnight because of negative viral stories, even if they turn out to be false.

and because the internet rarely forgets, these negative stories have the potential to leave a bad first impression on your customers even years down the line.

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safeguard your brand and improve user experience with 24/7/365 orm

our orm practice uses automated tools and subject matter experts in seo, reputation management, content and public relations to identify issues and limit their fallout on your brand reputation.

here’s how this process works:

sentiment analysis01

we run a thorough sentiment analysis using different tools to determine how people perceive your brand online, whether on own platforms (customer forums, groups) or third party platforms (blogs, review sites, social media, etc)

reputation audit02

based on the sentiment analysis we determine the factors contributing to negative/neutral brand perception and outline a plan of action.

winning the serp03

we create high-quality content that combats negative perceptions and use ethical seo tactics to rank it in the search for keywords associated with your brand.

rooting out future negatives04

in this phase, we work with your marketing, customer support, and pr teams to create systems and processes that prevent problematic issues from cropping up altogether.

real-time monitoring infrastructure05

because orm is a continuous job, we also set up listening mechanisms so that stakeholders can monitor conversations about the brand online, and accordingly take necessary action.

orm isn’t a reactive tool to improve your brand’s perception but as an early warning system that can prevent potential damage to your brand’s value.

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  • the emd impact

    Their personalized approach and unmatched commitment to make our brands succeed is commendable & rare to find.

    Aarti Ahuja, Head Marketing, TCNS Clothing Co.

  • the emd impact

    What really makes them stand out of the crowd for us is their relentlessness to improvise and openness to feedback. Innovative. Diligent. Reliable. Ethical.

    Anirudh Lakhotia, Director, The Golden Tusk Resort

  • the emd impact

    Expertise coupled with their collaborative and innovative spirit have made them our go-to partners. Detail oriented, organized & dedicated.

    Scott R. Schulman, EVP, Pearsox Corp.